---
title: "Last PrivatBank branch and all Oschadbank offices to close in Kramatorsk starting November 16"
description: "Starting November 16, the last PrivatBank branch and all Oschadbank offices with ATMs in Kramatorsk will temporarily close due to security threats. Customers are advised to use online services and banks in neighboring settlements."
date: 2026-11-12T12:35:07.253Z
lang: en
url: https://xab.info/en/posts/kramatorsk-privatbank-and-oschadbank-branch-closures
tags: [kramatorsk, privatbank, oschadbank, banking, ukraine-war, security]
author: "Darya Fomina"
publisher: "XAB.info"
---

# Last PrivatBank branch and all Oschadbank offices to close in Kramatorsk starting November 16

![Man with a backpack standing in front of a closed PrivatBank branch in Kramatorsk](https://xab.info/media/2026/11/12/kramatorsk-zakrytie-otdeleniy-privatbanka-i-oschadbanka/kramatorsk-zakrytie-otdeleniy-privatbanka-i-oschadbanka-1.webp)

## Key Points

- Starting November 16, 2026, the last PrivatBank branch at 13 Bohdana Khmelnytskyi St. in Kramatorsk will temporarily close.
- On the same day, all Oschadbank branches and ATMs in the city will suspend operations.
- The reason is the safety of visitors and staff amid daily attacks; customers are recommended to use Privat24 and Oschadbank online services.
- Authorities have expanded the mandatory evacuation of families with children to all settlements of the Kramatorsk and Sloviansk hromadas.

In Kramatorsk, Donetsk region, due to a deteriorating security situation, banking institutions of the country's two largest state and private banks will temporarily suspend operations starting November 16, 2026. According to RBC-Ukraine citing the Kramatorsk City Council, the closures will affect the last remaining PrivatBank branch, as well as all Oschadbank branches and ATMs in the city. The decision was made to protect visitors and staff from threats associated with daily Russian military attacks on the city.

### Which specific offices will stop working

The only remaining PrivatBank branch in Kramatorsk, located at 13 Bohdana Khmelnytskyi Street near the central department store (TSUM), will be temporarily closed starting November 16. Simultaneously, all Oschadbank branches and ATMs operating in the city will suspend their work. Thus, the physical presence of bank offices in Kramatorsk is effectively reduced to zero, except for a limited number of self-service terminals.

### How customers will be able to receive services

Both banks recommend that customers switch to remote channels. PrivatBank users will be able to perform transactions through the Privat24 app and web version, and customer support is available 24/7 at 3700. Oschadbank clients can also use the bank's online services, and the contact center operates at 0-800-210-800. Meanwhile, self-service terminals and ATMs will continue to operate in safer areas of the city, provided there is a stable power supply, communications, and safe access for cash-in-transit vehicles. Bank branches in neighboring settlements also remain an alternative.

### Context: strikes on the city and expansion of evacuation

The decision to close the offices comes amid escalation. On October 31, Russian forces launched an airstrike on Kramatorsk, destroying the city executive committee building—a structure that survived the events of 2014, the city's sieges, and its liberation from Russian occupiers. According to authorities, Russian troops daily attack cities, including residential areas, civilian transport, and crowded places.

### Authorities' reaction and recommendations for residents

Due to the deteriorating security situation, authorities have expanded the mandatory evacuation of families with children to all settlements of the Kramatorsk and Sloviansk hromadas. Under these conditions, banks and the city council recommend that residents use online services whenever possible and contact financial institutions in safer areas to reduce risks when visiting branches in person.

## Fact-Check & Sources

- [В Краматорске прекратили работу все отделения ПриватБанка и Ощадбанка](https://www.rbc.ua/ukr/news/kramatorsku-pripinili-robotu-vsi-viddilennya-1794486399.html) - Addresses, dates (November 16), support numbers (3700, 0-800-210-800), reason — security, context of the October 31 strike and expansion of evacuation are confirmed.

## FAQ

### When are the banks closing in Kramatorsk?

Starting November 16, 2026, the last PrivatBank branch and all Oschadbank branches and ATMs in the city will temporarily suspend operations.

### Where was the PrivatBank branch located?

At 13 Bohdana Khmelnytskyi Street, near the TSUM area.

### How can one receive services after the offices close?

Through the Privat24 app and web version, Oschadbank online services, as well as banks in neighboring settlements; some ATMs in safe areas will continue to operate.

### What support numbers are provided?

PrivatBank — 3700 (24/7), Oschadbank — 0-800-210-800.