---
title: "Kyiv Launches Services to Help Find Medical Services and Free Examinations"
description: "Kyiv has launched medical information services: contact center (044) 451-0-451 and a Telegram bot help residents find medical services, learn conditions and active programs."
date: 2026-11-03T12:25:31.474Z
lang: en
url: https://xab.info/en/posts/kyiv-launches-services-to-help-find-medical-services
tags: [kyiv, healthcare, medical-services, contact-center, telegram-bot, city-administration]
author: "Inna Kinsheva"
publisher: "XAB.info"
---

# Kyiv Launches Services to Help Find Medical Services and Free Examinations

![Medical worker in a white coat walking down a hospital corridor](https://xab.info/media/2026/11/03/v-kieve-zarabotali-meditsinskie-informatsionnye-servisy/v-kieve-zarabotali-meditsinskie-informatsionnye-servisy-1.webp)

## Key Points

- Medical information services for finding medical services and programs have been launched in Kyiv
- Contact center (044) 451-0-451 and the Telegram bot «Online Assistant of Kyiv City Health Department» are operational
- The services are informational in nature and do not replace a doctor's consultation

Medical information services have been launched in Kyiv to help capital residents and city guests find necessary medical services, understand the conditions for receiving them, and take advantage of current state and municipal programs. According to RBC-Ukraine, Tetiana Mostepan, Director of the Department of Health of the Kyiv City State Administration (KGSA), announced this on the KIEV24 TV channel. According to her, despite the challenges facing the healthcare system, the authorities' task is not only to ensure the uninterrupted operation of medical institutions but also to help people quickly find the service they need and understand how to obtain it.

### Single Contact Center: Who to Call

The main channel for obtaining information has become the contact center at (044) 451-0-451. Operators help Kyiv residents figure out which municipal medical institutions offer the necessary examinations and services, where they can be obtained for free, and what state and municipal programs are available to patients. As Mostepan emphasized, it is important that a person can get a reliable answer, understand where to turn, whether a referral is needed, and what steps must be taken to receive help.

### Digital Channel: Telegram Bot for Online Users

For those who prefer digital services, the Telegram bot «Online Assistant of Kyiv City Health Department» is operating. With its help, users can search for information about medical institutions, services, and examinations, as well as learn about available municipal programs. According to the head of the Department of Health, the purpose of the service is to save Kyiv residents from having to waste time searching for information across various resources and checking its relevance. The data in the services is updated so that patients can navigate available services and save time searching for them.

### Why This Matters in Wartime

Mostepan noted that in wartime conditions, when medical facilities may suffer damage and the organization of their work may change, it is especially important to have a reliable source of up-to-date information on available medical care. That is why, according to her, these services make the healthcare system «more understandable and closer to the people». This is also contextualized by the statistics previously announced by the Ministry of Health: 78% of public network medical facilities in Ukraine are capable of operating completely autonomously during interruptions in the centralized supply of electricity, heat, and water.

### Important Clarification: Services Do Not Replace a Doctor

It should be noted separately that the new services are informational in nature. They help find the necessary service and determine the further course of action, but they do not replace a doctor's consultation. Thus, the launch of the contact center and the Telegram bot has become a step toward ensuring that patients receive reliable navigation through the healthcare system without wasting time on independent searches and data verification.

## Fact-Check & Sources

- [Бесплатные обследования и операции: как киевлянам найти нужную медицинскую услугу](https://www.rbc.ua/ukr/news/bezoplatni-obstezhennya-ta-operatsiyi-k-kiyanam-1793708370.html) - Primary source: T. Mostepan's statement on KIEV24, contact center number (044) 451-0-451, Telegram bot «Online Assistant of Kyiv City Health Department», informational nature of the services, context of 78% autonomous medical facilities from the Ministry of Health.

## FAQ

### What number can be used to find out about available medical services in Kyiv?

Through the contact center number (044) 451-0-451. Operators will tell you which municipal medical institutions offer examinations and services, where they can be obtained for free, and what programs are active.

### Is there a digital way to get this information?

Yes, the Telegram bot «Online Assistant of Kyiv City Health Department» is operating, through which you can search for information about medical institutions, services, examinations, and municipal programs.

### Do these services replace a doctor's visit?

No. The services are informational in nature: they help find a service and determine the further route, but they do not replace a doctor's consultation.