---
title: "Kyiv residents face heating surcharges for January: how authorities and utility providers are responding"
description: "Kyiv residents are complaining about heating surcharges for January, when the city was left without heat due to shelling. Ombudsman Dmytro Lyubynets demands to verify the legality of the charges and protect consumers' rights. Vice Prime Minister Oleksiy Kuleba has taken the situation under control. 🔥🏠"
date: 2026-06-17T16:14:00.000Z
lang: en
url: https://xab.info/en/posts/kyiv-residents-face-heating-surcharges-for-january-how-authorities-and-utility-providers-are-responding
tags: []
publisher: "XAB.info"
---

# Kyiv residents face heating surcharges for January: how authorities and utility providers are responding

![Elderly woman with glasses reviewing heating bills, money and documents on table — illustration for news about January heating surcharges in Kyiv](https://xab.info/media/2026/06/17/kievlyane-stolknulis-s-donachisleniyami-za-otoplenie-v-yanvare/kievlyane-stolknulis-s-donachisleniyami-za-otoplenie-v-yanvare-1.webp)

Residents of Kyiv are facing unexpected problems with utility payments. June heating bills have included surcharges related to January — a month when a significant part of the capital remained without heat due to the consequences of Russian shelling and failures in the heating supply system.

### Mass complaints and the Ombudsman's reaction

Information about the problem came from Dmytro Lyubynets, the Ombudsman of the Verkhovna Rada of Ukraine. According to him, between January and March alone, the Ombudsman's Office received more than 600 appeals from citizens complaining about the absence or poor quality of heating services.

Lyubynets emphasized a fundamental position: consumers must pay only for services actually received. "In the event of absence or improper provision of services, citizens' rights must be protected, and billing mechanisms must be transparent and understandable," he stated.

### Utility providers' explanation and demands to the government

The utility company "Kyivteploenergo" explains the surcharges as an automatic recalculation conducted in accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 683. However, for many residents, such charges appear unfair given the actual living conditions in January.

In this regard, Dmytro Lyubynets sent an appeal to the Vice Prime Minister for Restoration of Ukraine, Minister of Communities and Territories Development, Oleksiy Kuleba. The Ombudsman demands to verify the legality of such charges and provide consumers with clear explanations regarding the recalculation procedure.

### Additional oversight from deputies

The issue has also attracted the attention of Deputy Yulia Sviridenko. She requested specific addresses to verify the situation and reported that Vice Prime Minister Oleksiy Kuleba would take up this issue. Thus, the question of heating surcharges for January is becoming a subject of close attention from both human rights defenders and legislators.