--- title: "Large-scale outage at Nova Poshta: users report issues with app and API" description: "On October 1, 2026, Nova Poshta experienced a large-scale technical failure affecting its mobile app, personal account, and API integration." date: 2026-10-01T12:46:00.000Z lang: en url: https://xab.info/en/posts/large-scale-outage-nova-poshta-2026 tags: [nova-poshta, tech-failure, ukraine, delivery, api-error] publisher: "XAB.info" --- # Large-scale outage at Nova Poshta: users report issues with app and API ![Nova Poshta technical outage affecting app and services](https://xab.info/media/2026/10/01/masshtabnyy-sboy-v-rabote-novoy-pochty-2026/masshtabnyy-sboy-v-rabote-novoy-pochty-2026-1.webp) ## 🎯 Key Points - Massive technical failure at Nova Poshta on October 1, 2026 - Issues with mobile app, personal account, and API integration - Company is performing restoration works while investigating causes On Thursday, October 1, 2026, Nova Poshta, one of Ukraine's largest postal operators, experienced a massive technical failure. Users across the country began reporting widespread unavailability of the company's key digital services, paralyzing routine parcel sending and receiving processes for both individuals and businesses. ### Issues with Digital Platforms and API Customers faced problems logging into the system. The outages affected the Nova Poshta mobile app, the official website, and personal user accounts. In addition, critical difficulties arose for corporate clients using API integration, freezing processes related to creating, tracking, and downloading express waybills (Waybills/TTN). ### Company Response and Unclear Timeframe Nova Poshta support representatives promptly responded to the wave of complaints on social media, specifically on the company's official Facebook page. Technical specialists stated that they are already investigating the situation and identifying the root causes, but exact timelines for restoring full service operations have not yet been announced. ### Impact on Logistics and Business Processes Such technical failures deal a serious blow to delivery efficiency, especially considering the high volumes of daily shipments. Business clients dependent on seamless API integration with Nova Poshta are forced to temporarily suspend online store order processing, requiring alternative logistics solutions until the operator's infrastructure is fully restored. ## πŸ” Fact-Check Verification - [Π’ Ρ€Π°Π±ΠΎΡ‚Π΅ "Новой ΠΏΠΎΡ‡Ρ‚Ρ‹" ΠΏΡ€ΠΎΠΈΠ·ΠΎΡˆΠ΅Π» сбой](https://www.rbc.ua/ukr/news/roboti-novoyi-poshti-stavsya-zbiy-1790858645.html) - БообщСния ΠΎ ΠΌΠ°ΡΡˆΡ‚Π°Π±Π½ΠΎΠΌ сбоС ΠΏΠΎΠ΄Ρ‚Π²Π΅Ρ€ΠΆΠ΄Π΅Π½Ρ‹ ΠΆΠ°Π»ΠΎΠ±Π°ΠΌΠΈ ΠΏΠΎΠ»ΡŒΠ·ΠΎΠ²Π°Ρ‚Π΅Π»Π΅ΠΉ ΠΈ Ρ€Π΅Π°ΠΊΡ†ΠΈΠ΅ΠΉ слуТбы ΠΏΠΎΠ΄Π΄Π΅Ρ€ΠΆΠΊΠΈ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΈ. ## ❓ FAQ ### Q: What happened at Nova Poshta? **A:** On October 1, 2026, a large-scale technical outage occurred in the company's digital systems. ### Q: Which services were unavailable? **A:** Users experienced issues with the mobile app, personal account, API functionality, and express waybill creation.