---
title: "Leroy Merlin Ukraine Wins UCXE 2026 Award for Excellence in Customer Experience and Staff Support"
description: "Leroy Merlin Ukraine won third place at UCXE 2026 for its 'People for People' project, resulting in a 77-point eNPS increase and a 25% reduction in customer complaints."
date: 2026-10-02T07:04:01.000Z
lang: en
url: https://xab.info/en/posts/leroy-merlin-ukraine-wins-ucxe-2026
tags: [leroy-merlin, ucxe-2026, ukraine, business, employee-experience, hr]
publisher: "XAB.info"
---

# Leroy Merlin Ukraine Wins UCXE 2026 Award for Excellence in Customer Experience and Staff Support

![Leroy Merlin Ukraine employees with professional award](https://xab.info/media/2026/10/02/leroy-merlin-ukraine-ucxe-2026-award/leroy-merlin-ukraine-ucxe-2026-award-1.webp)

## 🎯 Key Points

- 3rd place at UCXE 2026
- 77-point increase in eNPS
- 12% reduction in staff turnover
- Focus on Human First strategy

Leroy Merlin Ukraine has secured third place at the All-Ukrainian Customer Experience Awards (UCXE) 2026. The network of home improvement hypermarkets was recognized in the "Best CX Case in Employee Experience" category for its "People for People" initiative. This accolade validates the company's commitment to the "Human First" principle, which posits that high-quality service is inextricably linked to the well-being and professional growth of employees.

### The "People for People" Initiative

. Launched to bolster the internal culture, the "People for People" project focuses on creating a supportive environment for staff. As of October 2026, the program includes psychological support, financial stability initiatives, and leadership development via the "Academy of Leaders." The company's leadership maintains that creating a safe and trusting workplace naturally leads to improved customer interactions, as staff members feel empowered and cared for.### Analytical Results

Between late 2024 and 2026, the company recorded significant improvements in HR and operational metrics. The eNPS (Employee Net Promoter Score) rose by 77 points, while staff turnover decreased by 12%. Productivity increased by 25% over the same period. Furthermore, the focus on employee experience resulted in a 25% reduction in customer complaints, proving that internal investment directly impacts the external customer journey.

### Future Strategy

. Being awarded at the UCXE 2026 serves as a milestone in the company's sustainable development. Beyond internal achievements, Leroy Merlin Ukraine has joined the European Business Association to contribute to the nation's economic resilience. By integrating into professional business networks, the company continues to foster a culture where employee satisfaction remains a core component of its business strategy.

## 🔍 Fact-Check Verification

- [Leroy Merlin Украина завоевала призовое место Всеукраинской премии по клиентскому опыту UCXE 2026](https://www.rbc.ua/ukr/news/leroy-merlin-ukrayina-zdobula-prizove-mistse-1790756595.html) - Использовано для подтверждения факта награждения и показателей роста компании.

## ❓ FAQ

### Q: What is the focus of the People for People project?
**A:** The project focuses on supporting staff to improve overall customer experience.

### Q: What were the key results achieved by the company?
**A:** Improved eNPS, increased productivity, and a significant drop in customer complaints.