--- title: "Meta AI Assistant Muse Learns to Make Phone Calls Instead of Humans" description: "Meta AI Director Alexandr Wang announced that the Muse assistant can now make outgoing calls on its own: booking tables, calling insurance and government services. The feature is available to paid subscribers in the US." date: 2026-11-14T12:51:03.556Z lang: en url: https://xab.info/en/posts/meta-muse-ai-assistant-learns-to-make-phone-calls tags: [meta, ai, muse, artificial-intelligence, phone-calls, subscription] author: "Alexander Buran" publisher: "XAB.info" --- # Meta AI Assistant Muse Learns to Make Phone Calls Instead of Humans ![A person holds a smartphone with a keypad on the screen next to a cute fluffy character at a cafe table in the city](https://xab.info/media/2026/11/14/meta-muse-ii-assisent-nauchilsia-zvonit-po-telefonu/meta-muse-ii-assisent-nauchilsia-zvonit-po-telefonu-1.webp) ## Key Points - Meta AI assistant Muse now independently makes outgoing phone calls on behalf of the user - The feature, tested since September, was opened to all paid Muse subscribers in the US on November 12 - The Power subscription costs $20/month (500M tokens/week), while the Maximum tier is $100/month (3B tokens/week) - Previously, human operators were used in tests, raising privacy concerns; Meta shut down the human-involved experiment On November 12, Meta*'s Director of Artificial Intelligence Alexandr Wang announced a significant expansion of the capabilities of the corporate AI assistant Muse. Now the system is capable of independently making outgoing phone calls on behalf of the user: contacting a restaurant to book a table, calling an insurance company, sorting out issues with an operator, or reaching out to government services. The user just needs to describe the task in text, after which Muse conducts the conversation itself and brings it to a result. ### What the Assistant Can Do on the Phone According to the company, the key idea of the new feature is to relieve the user of the routine of telephone negotiations. The assistant doesn't just pass on a message, but holds a dialogue: asks clarifying questions, coordinates details, and records the outcome. This turns Muse from a tool for shopping and trip booking, as which it was introduced in September, into a full-fledged "agent" capable of interacting with the outside world via a voice channel. ### From Closed Test to Paid Tiers The phone call capability had been in testing since September and was available only to a limited group of users. On November 12, the feature was opened to all paid Muse subscribers in the US. Later, the company also added Spaces — custom mini-apps that expand the assistant's basic capabilities and allow adapting it to specific scenarios. ### Subscription Cost Access to Muse is provided through paid subscription tiers. The Power subscription costs $20 per month and includes 500 million Muse tokens per week. The more expensive Maximum tier at $100 per month increases the weekly limit to 3 billion tokens. It is on these tiers that the outgoing calls feature is now activated. ### Privacy Concerns At the same time, data protection questions remain around Muse's telephone capabilities. According to Digital Trends, during previous tests, Meta* used not only AI but also hired human operators who called on behalf of users. Such an approach raised concerns among company employees regarding personal data protection, after which Meta* shut down the human-involved experiment. Before the wider rollout, the company promised to disclose information to users about how the feature works and provide additional security measures, though it has not yet specified whether operators are participating in the current version and how the promised notifications are implemented. Thus, the launch of phone calls in Muse is one of Meta*'s notable steps toward "agentic" AI acting on behalf of a person in the real world. At the same time, the final assessment of the feature will depend on how transparently the company discloses the mechanism of the calls and privacy guarantees. * The activities of the organization "American multinational holding company Meta Platforms Inc. regarding the implementation of products — social networks Facebook and Instagram" are recognized as extremist and banned in the Russian Federation. ## Fact-Check & Sources - [ИИ Muse научился звонить по телефону вместо человека](https://www.ixbt.com/news/2026/11/14/ii-muse-naucilsia-zvonit-po-telefonu-vmesto-celoveka.html) - Primary source: Alexandr Wang's announcement on November 12, Power/Maximum tiers, testing since September, Digital Trends data on human operators. ## FAQ ### What is Muse? Muse is Meta's AI assistant, introduced in September as a tool for shopping, trip booking, and daily tasks; Spaces (custom mini-apps) were later added to it. ### What's new in Muse after November 12? The assistant has learned to independently make outgoing phone calls: booking tables, calling insurance companies, and government services on behalf of the user. ### Who has access to the calling feature? Starting November 12, the feature is open to all paid Muse subscribers in the US; previously it was available only to a limited group during testing. ### How much does the subscription cost? The Power tier is $20 a month with a limit of 500 million tokens per week, and the Maximum tier is $100 a month with a limit of 3 billion tokens per week. ### Are there privacy concerns? Yes. According to Digital Trends, in early tests Meta used human operators, raising employee concerns; the human experiment was wound down, and ahead of the wider launch, the company promised to disclose the mechanism and protection measures.