---
title: "New Medical Information Service to Launch in Kyiv on October 1: Details, Schedule, and Contacts"
description: "Starting October 1, a new medical information service will open in Kyiv at (044) 451-0-451. The service will help navigate municipal clinics, learn about free services, and file complaints."
date: 2026-09-29T14:16:00.000Z
lang: en
url: https://xab.info/en/posts/new-medical-information-service-to-launch-in-kyiv-on-october-1
tags: [kyiv, healthcare, medical-service, ukraine]
publisher: "XAB.info"
---

# New Medical Information Service to Launch in Kyiv on October 1: Details, Schedule, and Contacts

![Medical Information Service in Kyiv](https://xab.info/media/2026/09/29/v-kieve-1-oktyabrya-zapuskayut-novuyu-meditsinskuyu-informatsionnuyu-sluzhbu/v-kieve-1-oktyabrya-zapuskayut-novuyu-meditsinskuyu-informatsionnuyu-sluzhbu-1.webp)

## 🎯 Key Points

- Service launch is scheduled for October 1
- Hotline phone number: (044) 451-0-451
- The service handles navigation and complaints, but does not book doctor appointments

Starting October 1, a new Medical Information Service will begin operating in Kyiv, designed to help residents navigate the capital's healthcare system. Citizens will be able to find out where to receive necessary medical services, check the working hours of municipal medical institutions, and learn about procedures available free of charge under state programs.

### Patient Navigation and Routing

The main task of the new service is to provide informational support and coordinate citizens. Hotline operators will help build the correct route for receiving medical care, suggest which specialized institution to contact in a specific situation, and explain the further algorithm of actions. However, it is important to note that the service does not provide medical consultations and does not make appointments with doctors.

### Feedback and Quality Control

In addition to navigation functions, Kyiv residents will be able to use the new service to leave official feedback, gratitude, or complaints about the work of municipal medical institutions. Specialists accept appeals regarding problems with making appointments, inappropriate communication by medical staff, and cases of demanding money for services or medicines covered by the Medical Guarantees Program.

### Work Schedule and Contacts

The information center will operate from Monday to Friday, 9:00 AM to 6:00 PM. You can contact the service for consultation at (044) 451-0-451. Calls from landlines within Kyiv are free of charge, while mobile calls are billed according to your carrier's tariff.

## 🔍 Fact-Check Verification

- [В Киеве 1 октября запустят новую медицинскую информационную службу: детали работы и контакты](https://www.rbc.ua/ukr/news/kievi-1-zhovtnya-zapratsyue-nova-medichna-1790690136.html) - Данные о запуске службы, графике работы и номере телефона полностью подтверждены.

## ❓ FAQ

### Q: When will the Medical Information Service start operating in Kyiv?
**A:** The service will start operating on October 1.

### Q: What phone number can be used to contact the service?
**A:** You can contact them by calling (044) 451-0-451.

### Q: Does the service book appointments with doctors?
**A:** No, the service performs exclusively informational and navigational functions and does not make appointments.