--- title: "Nova Poshta Branch No. 6 Destroyed and Sorting Depot Damaged in Kyiv: What Happens to Customers' Parcels" description: "In the night of September 24, a Russian attack destroyed Nova Poshta Branch No. 6 and damaged the company's sorting depot in Kyiv. The company is relocating surviving parcels and compensating customers for lost shipments." date: 2026-09-24T12:40:01.000Z lang: en url: https://xab.info/en/posts/nova-poshta-branch-6-kyiv-attack-consequences tags: [nova-poshta, kiev-attack, russia-ukraine-war, logistics, postal-service] publisher: "XAB.info" --- # Nova Poshta Branch No. 6 Destroyed and Sorting Depot Damaged in Kyiv: What Happens to Customers' Parcels ![Customer at the destroyed Nova Poshta branch No. 6 in Kyiv against the backdrop of the damaged sorting depot](https://xab.info/media/2026/09/24/nova-pochta-otdelenie-6-kiev-ataka-posledstviya/nova-pochta-otdelenie-6-kiev-ataka-posledstviya-1.webp) ## 🎯 Key Points - In the night of September 24, Nova Poshta Branch No. 6 was destroyed and the sorting depot was damaged in Kyiv. - Surviving parcels are being relocated to another location; the new branch address will be communicated to customers separately. - The company is compensating customers for the declared value of destroyed shipments and has activated backup logistics. In the night of September 24, as a result of an enemy attack on the Kyiv region, Nova Poshta Branch No. 6 was destroyed in the capital, and the company's sorting depot was also damaged. This was reported by RBC-Ukraine, citing a post by the Nova Poshta press service on Telegram. The company emphasized that "the aftermath of the strike is still being addressed," and published photos of the damage for customers and the operator's employees. ### Scale of the damage: Branch No. 6 and the sorting depot According to the operator's press service, the strikes on the Kyiv region in the night of September 24 led to the destruction of one of the branches in the capital — specifically No. 6 — and damage to the sorting depot. This means that both a customer pickup point and the internal parcel-processing infrastructure were in the impact zone, potentially affecting the flows of parcels that were being sorted at the time of the attack. ### What happens to customers' parcels: relocation and compensation Nova Poshta reported that the surviving parcels are already being moved to another location to preserve them and continue processing. Customers were informed that the number and address of the new branch would be communicated separately. The company also stated that it will compensate customers for the declared value of shipments destroyed as a result of the attack — that is, reimbursement will be made based on the declared value, not the actual market price of the contents. ### Backup logistics to minimize delays To reduce the incident's impact on delivery times, the operator has activated backup logistics. According to the company, this should minimize possible delays in delivering shipments that would have passed through the damaged branch and sorting depot. Customers were reminded that up-to-date information on the status of their shipments can be obtained through the company's official channels. ### Context: changes to the storage model and rules during air raids The incident comes against the backdrop of Nova Poshta's earlier changes to its shipment storage model in order to withstand Russian strikes. Previously, the rules for operating facilities and the conditions for customers during air raids in Ukraine were also changed. Thus, the attack on Branch No. 6 and the sorting depot became yet another test for the operator's logistics infrastructure amid ongoing enemy strikes on the capital and the region. ## 🔍 Fact-Check Verification - [Russia destroyed a Nova Poshta branch in Kyiv: how customers can check the status of their parcels](https://www.rbc.ua/ukr/news/rf-znishchila-viddilennya-novoyi-poshti-kievi-1790252588.html) - Подтверждает разрушение отделения и повреждение сортировочного депо, перемещение посылок, компенсацию и резервную логистику. - [Aftermath of the Russian attack on a Nova Poshta branch in Kyiv](https://novosti.ua/society/ataka-rf-na-kiev-unichtozheno-otdelenie-novoy-pochty-6) - Согласуется с версией об атаке на отделение №6 в Киеве в ночь на 24 сентября. - [Russia damaged Nova Poshta Branch No. 6 and the sorting depot in Kyiv and the region](https://ua.news/ru/war-vs-rf/rf-poshkodila-viddilennia-6-ta-sortuvalne-depo-novoyi-poshti-u-kiievi-ta-oblasti) - Подтверждает именно отделение №6 и сортировочное депо как объекты ущерба. - [In Kyiv, Russians destroyed Nova Poshta Branch No. 6](https://from-ua.org/news/704697-v-kieve-rossiiane-unictozili-otdelenie-novoi-pocty-6.html) - Согласуется с версией об уничтожении отделения №6 в Киеве. ## ❓ FAQ ### Q: Which Nova Poshta branch was affected in Kyiv? **A:** In the night of September 24, Nova Poshta Branch No. 6 was destroyed, and the company's sorting depot was also damaged. ### Q: What happens to the parcels that were in the damaged branch? **A:** Surviving parcels are being relocated to another location, and the number and address of the new branch will be communicated to customers separately. ### Q: Will there be compensation for destroyed shipments? **A:** Yes, the company will compensate customers for the declared value of shipments that were destroyed as a result of the attack. ### Q: Will parcel deliveries be delayed? **A:** The company has activated backup logistics to minimize possible delivery delays.