--- title: "KCSA to return money to Kyiv residents for unused trips at old fares: how and when the funds will appear in Kyiv Digital" description: "The KCSA has confirmed a staged refund of funds for unused trips at old fares in the Kyiv Digital app. The full amount is expected to be reflected in users' wallets by September 20, 2026." date: 2026-09-17T13:52:20.000Z lang: en url: https://xab.info/en/posts/refund-for-unused-trips-in-kyiv-digital tags: [kyiv-digital, public-transport, fare-increase, kyiv, ukraine] publisher: "XAB.info" --- # KCSA to return money to Kyiv residents for unused trips at old fares: how and when the funds will appear in Kyiv Digital ![Kyiv Digital card in front of a trolleybus: Kyiv city hall to refund unused trips at old fares](https://xab.info/media/2026/09/18/vozvrat-sredstv-za-poezdki-v-kyiv-cifrovom/vozvrat-sredstv-za-poezdki-v-kyiv-cifrovom-1.webp) ## 🎯 Key Points - The KCSA is returning funds to passengers for unused trips at old fares in the Kyiv Digital app. - The refund is being processed in stages; the full amount should be reflected by September 20, 2026, and no repeat applications are needed. - If the card was topped up several times, the money may arrive in parts — separately for each top-up. - My Wallet is credited with the cost of unused trips at the old fare (example: 10 trips at 6.5 UAH = 65 UAH). - The refund follows a fare increase: from July 15 municipal transport — 30 UAH, from August 1 marshrutkas — 25 UAH. The Kyiv City State Administration (KCSA) has confirmed that funds for unused public transport trips at the previous fares are being gradually returned to passengers in the Kyiv Digital app. According to information reported by RBC-Ukraine, citing an official KCSA message on Telegram, all amounts are expected to be reflected in users' accounts by the end of the current week — by September 20, 2026. The refund covers trips that were paid for at the old prices but were never used after the fare schedule was changed. ### How the refund mechanism works The refund is processed automatically and in stages: passengers do not need to file repeat applications or contact support if the app is not yet showing the full amount due. The official position of the KCSA is that crediting is ongoing, and the remaining funds will arrive in the near future. Thus, the absence of the full amount on the screen in the first days after the refund began is considered a normal situation, not a system error. ### Why the money may arrive in installments The administration's message gives special attention to cases in which the transit card was topped up several times. In such a situation, the amount may be returned in parts: for example, if a user made three separate top-ups, the funds for unused trips from each top-up may be reflected in the wallet separately. This is why several refund transactions may appear sequentially in Kyiv Digital rather than a single combined one. Users are advised to wait for the process to complete before drawing conclusions about an incomplete credit. ### Exactly how much will be returned to passengers The app's wallet (My Wallet) is credited with the cost of the unused trips at the old fare, not at the current one. As an example, the KCSA provides the following calculation: if the transit card had 10 trips of 6.5 hryvnias each, then 65 hryvnias will be credited to the wallet. These funds can then be used to pay for travel at the current fares, meaning they do not expire and are not tied to the old prices when used later. ### Context: a sharp rise in fares The refund is taking place against the backdrop of a significant increase in the cost of travel in Kyiv. According to available data, from July 15 the cost of a trip on municipal transport — the metro, buses, trolleybuses, trams, and the funicular — rose 3.7 times, and a single trip now costs 30 hryvnias. Separately, from August 1, the fare on private marshrutkas (minibuses) increased to 25 hryvnias; the operators explained this step by rising fuel, parts, and maintenance costs, as well as a shortage of drivers. It was precisely the change in fares that left some previously paid trips "unused at the old prices" and required a mechanism to refund the difference. ### Contradictory data When comparing the figures from the official messages, there is an inconsistency in the assessment of the scale of the price increase. On the one hand, the KCSA and the media state that the fare on municipal transport rose 3.7 times to 30 hryvnias. On the other hand, in the same context the old fare is used as an example at 6.5 hryvnias per trip, and the move from 6.5 to 30 hryvnias arithmetically corresponds to an increase of about 4.6 times, not 3.7. This may mean that the 3.7 coefficient was calculated from a different base price (for example, an average or the fare of a specific type of transport), or that an inaccuracy was made in the public wording. The fact of the refund for unused trips at the old fares and the deadline of September 20, 2026, however, are not disputed and are confirmed by the KCSA message. Thus, passengers whose full refund amount has not yet appeared in Kyiv Digital are advised to wait until September 20, 2026, and not to initiate repeat requests: the crediting is happening in stages and, according to the KCSA, will be completed by the stated deadline. The returned funds will land in My Wallet and can be used to pay for trips at the current fares. ## 🔍 Fact-Check Verification - [Funds for unused trips are being returned to Kyiv Digital gradually: when to expect the full amount](https://www.rbc.ua/ukr/news/koshti-nevikoristani-poyizdki-povertayut-1789652827.html) - Подтверждает поэтапный возврат и ориентировочный срок до конца недели (до 20 сентября), ссылается на сообщение КГГА в Telegram. - [Funds for unused trips at old fares: will the full amount be returned in Kyiv Digital](https://sud.ua/ru/news/ukraine/372496-koshty-za-nevykorystani-poizdky-za-starymy-taryfamy-chy-povernetsia-vsia-suma-u-kyiv-tsyfrovomu) - Подтверждает механизм возврата и вопрос полноты зачисления суммы. - [KCSA explained when funds for unused trips will be returned in Kyiv Digital](https://kp.ua/life/a735994-v-khha-objasnili-kohda-vernut-sredstva-za-neispolzovannye-poezdki-v-kiev-tsifrovoj) - Ссылка на разъяснение КГГА о сроках возврата средств. - [After the scandal, Kyiv residents are being refunded for unused trips – when the full ... will arrive](https://kp.ua/life/a736143-posle-skandala-kievljanam-vozvrashchajut-denhi-za-neispolzovannye-poezdki-kohda-postupit-vsja-summa) - Ссылка на разъяснение КГГА о сроках возврата средств. ## ❓ FAQ ### Q: When will the full refund amount appear in Kyiv Digital? **A:** According to the KCSA, all funds are expected to be reflected by the end of the current week — by September 20, 2026. The refund is processed in stages, so if the amount is still incomplete, there is no need to file repeat applications. ### Q: Why is the money being returned in parts? **A:** If the transit card was topped up several times, the funds for unused trips from each top-up may be credited separately. This is why several refund transactions may appear in the app. ### Q: Exactly how much will be returned and how can these funds be spent? **A:** My Wallet is credited with the cost of unused trips at the old fare (for example, 10 trips at 6.5 UAH — that is 65 UAH). These funds can be used to pay for travel at the current fares. ### Q: Why is the refund happening at all? **A:** After the fare increase (from July 15 municipal transport — 30 UAH, from August 1 marshrutkas — 25 UAH), some trips previously paid for at the old prices were left unused, and the KCSA is refunding the money for them.