---
title: "SMS and 'Passport Service' have resumed operations: what to know about queues"
description: "The State Migration Service of Ukraine has resumed normal operations after technical malfunctions. Electronic queue appointments remain valid, and no re-registration is required."
date: 2026-10-05T09:04:00.000Z
lang: en
url: https://xab.info/en/posts/sms-passport-service-resumed-work
tags: [migration-service, ukraine, public-services, passport-service]
publisher: "XAB.info"
---

# SMS and 'Passport Service' have resumed operations: what to know about queues

![Queue at passport service](https://xab.info/media/2026/10/05/gms-passport-service-resumed-work/gms-passport-service-resumed-work-1.webp)

## 🎯 Key Points

- SMS restored telecommunication systems
- No need to re-register in the queue
- Issuance of documents was not stopped

The State Migration Service (SMS) of Ukraine has officially announced the completion of large-scale technical works that led to a temporary suspension of services to the public. As of October 5, 2026, all service units, as well as the branches of the state enterprise 'Document' ('Passport Service'), have returned to normal operation.

### Details of the resumption

The process of restoring access to the agency's information and telecommunications systems took longer than initially planned. Previously, at the end of September, users had limited access to apply for passports and ID cards due to a malfunction in the network equipment of a third-party communications provider. Despite system registration failures, the issuance of ready-made documents continued on schedule, which helped avoid critical overcrowding at service centers.

### Status of the electronic queue

For citizens who had an appointment in the electronic queue during the maintenance period, the agency clarified that all slots remain in the system. Citizens do not need to re-register; however, due to the temporary downtime, there may be some adjustments to the reception schedule. The SMS emphasizes that all services, including consultations and application submissions, are now fully available through the official portal and local branches.

### Contradictory data

During the incident, discrepancies arose regarding restoration timelines. Official forecasts initially pointed to the completion of work by September 30, 2026. However, according to a number of reports, full restoration of system functionality occurred only by the beginning of October, which caused temporary confusion among citizens planning visits in the first days of the month.

## 🔍 Fact-Check Verification

- [ГМС и "Паспортный сервис" возобновили работу: что будет с очередью](https://www.rbc.ua/ukr/news/dms-ta-pasportniy-servis-vidnovili-robotu-1791190814.html) - Официальное подтверждение от ведомства через источник.

## ❓ FAQ

### Q: Do I need to reschedule my appointment?
**A:** No, all appointments made during the maintenance period remain valid.

### Q: Are all services available?
**A:** Yes, all SMS and Passport Service systems are operating normally.