--- title: "Ukrposhta: Splitting Alerts into \"Yellow\" and \"Red\" Has Not Changed Branch Schedules" description: "Ukrposhta confirmed that splitting alerts into \"yellow\" and \"red\" has not changed branch schedules: postal, financial, and social services continue to be provided in accordance with the existing safety algorithms." date: 2026-09-17T08:50:01.000Z lang: en url: https://xab.info/en/posts/ukrposhta-yellow-alerts-branch-schedules tags: [ukrpochta, air-alarms, yellow-alert, postal-services, ukraine] publisher: "XAB.info" --- # Ukrposhta: Splitting Alerts into "Yellow" and "Red" Has Not Changed Branch Schedules ![Ukrposhta worker scanning parcels on a sorting line at a postal facility](https://xab.info/media/2026/09/18/ukrpochta-zheltye-trevogi-grafiki-raboty/ukrpochta-zheltye-trevogi-grafiki-raboty-1.webp) ## 🎯 Key Points - The split of alerts into "yellow" and "red" has not changed the operating schedules of Ukrposhta branches. - Postal, financial, and social services continue to be provided in accordance with the existing safety algorithms. - In the event of a threat, staff and customers are directed to the nearest shelters; the priority is the safety of people. - Together with the government, the company is working out the application of the new alert rules, taking frontline territories into account. The introduction of new levels of air alert, under which the alert is divided into "yellow" and "red," has raised questions among the public and businesses about how state and commercial services will operate under such conditions. One of the key institutions on which millions of Ukrainians depend is Ukrposhta β€” its branches handle the payout of pensions, social benefits, postal shipments, and financial services. That is why the company's clarification has attracted particular attention. In response to a request from RBC-Ukraine, Ukrposhta's press office officially stated that the split of alerts has not led to any revision of branch schedules: postal, financial, and social services continue to be provided in accordance with the existing safety algorithms. ### Official position: branch schedules have not changed The company emphasized that postal branches continue to operate on their established schedules and ensure access to services in communities across the country. This means that, according to Ukrposhta, neither a "yellow" nor a "red" alert automatically halts branch operations or cancels the payout of pensions, parcels, and other services. Customers, as the press office states, can visit branches in accordance with their usual schedule, and the company takes on the obligation to separately notify about any possible changes to branch operations should they arise. ### Safety algorithms and the priority of people A key emphasis in the statement was safety. Ukrposhta urges both customers and staff not to disregard the rules and, in the event of a threat, to immediately move to the nearest shelters. The company clearly formulated the principle: "Ukrposhta's priority remains the safety of its employees and customers." Thus, formally, branches are not closed during alerts; however, in the event of a real threat, operations are subordinated to evacuation and sheltering algorithms, which in practice may lead to temporary pauses in service. ### Coordination with the government and frontline territories Separately, Ukrposhta noted that, together with the government, it is working out the practical application of the new alert rules, taking into account the specifics of the postal network's operations in different regions β€” in particular, in frontline territories, where the alert regime and the risks to staff and customers are significantly higher. This indicates that there is no single universal scenario for the entire country and that separate decisions may be possible for certain regions, which the company promises to announce additionally. ### Context: how other institutions operate after the split of alerts Ukrposhta's clarification fits into a broader context of Ukrainian institutions adapting to the new alert system. RBC-Ukraine has previously published materials on how Kyiv's CNAPs (one-stop service centers) and social institutions operate after the alert was split into "yellow" and "red," on what happens to Multiplex cinema tickets if a screening does not take place due to an alert, and on the decisions of the McDonald's chain regarding the operation of its outlets during a "yellow" alert. Taken together, these responses paint a general picture: most services continue to operate in normal mode, shifting the emphasis to compliance with safety algorithms rather than a full transition to a remote or suspended format. ## πŸ” Fact-Check Verification - [Are parcels and pensions issued during a "yellow" alert: Ukrposhta provided a clarification](https://www.rbc.ua/ukr/news/chi-vidayut-posilki-i-pensiyu-zhovtu-trivogu-1789634751.html) - ΠŸΠ΅Ρ€Π²ΠΈΡ‡Π½Ρ‹ΠΉ источник заявлСния прСсс-слуТбы Β«Π£ΠΊΡ€ΠΏΠΎΡ‡Ρ‚Ρ‹Β» ΠΎ сохранСнии Π³Ρ€Π°Ρ„ΠΈΠΊΠΎΠ² ΠΈ Π°Π»Π³ΠΎΡ€ΠΈΡ‚ΠΌΠ°Ρ… бСзопасности. - [Will pensions and parcels be issued during a "yellow" alert: Ukrposhta's answer](https://tsn.ua/ru/ukrayina/budut-li-vydavat-pensii-i-posylki-vo-vremya-zheltoy-trevogi-otvet-ukrpochty-3170366.html) - НСзависимоС ΠΏΠΎΠ΄Ρ‚Π²Π΅Ρ€ΠΆΠ΄Π΅Π½ΠΈΠ΅ Ρ‚Π΅ΠΌΡ‹ ΠΈ сути ΠΎΡ‚Π²Π΅Ρ‚Π° ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΈ. - [Nova Poshta and Ukrposhta will not send letters and parcels mid-week: why they changed ...](https://www.obozrevatel.com/ekonomika-glavnaya/economy/ukrpochta-izmenila-grafik-rabotyi-kogda-nelzya-budet-otpravit-pisma-i-posyilki.htm) - БмСТная Ρ‚Π΅ΠΌΠ° ΠΎ Π³Ρ€Π°Ρ„ΠΈΠΊΠ°Ρ… ΠΎΡ‚ΠΏΡ€Π°Π²ΠΎΠΊ; Π½Π΅ связана с Ρ‚Ρ€Π΅Π²ΠΎΠ³Π°ΠΌΠΈ, ΠΏΡ€ΠΎΡ‚ΠΈΠ²ΠΎΡ€Π΅Ρ‡ΠΈΠΉ Π½Π΅ создаёт. - ["Nova Poshta" and "Ukrposhta" revealed their Easter operating schedules: when you can pick up and send ...](https://www.obozrevatel.com/ekonomika-glavnaya/economy/novaya-pochta-i-ukrpochta-pokazali-grafiki-rabotyi-na-pashu-kogda-mozhno-poluchit-i-otpravit-posyilki.htm) - БмСТная Ρ‚Π΅ΠΌΠ° ΠΎ Π³Ρ€Π°Ρ„ΠΈΠΊΠ°Ρ… ΠΎΡ‚ΠΏΡ€Π°Π²ΠΎΠΊ; Π½Π΅ связана с Ρ‚Ρ€Π΅Π²ΠΎΠ³Π°ΠΌΠΈ, ΠΏΡ€ΠΎΡ‚ΠΈΠ²ΠΎΡ€Π΅Ρ‡ΠΈΠΉ Π½Π΅ создаёт. ## ❓ FAQ ### Q: Have the operating schedules of Ukrposhta branches changed after the split of alerts? **A:** No, according to the press office, the schedules have not changed: branches operate on their established schedule, and services are provided in accordance with the existing safety algorithms. ### Q: Are pensions and parcels issued during a "yellow" alert? **A:** The company states that postal, financial, and social services continue to be provided; however, in the event of a real threat, staff and customers are directed to shelters, which may lead to temporary pauses. ### Q: What will happen in frontline territories? **A:** Ukrposhta, together with the government, is working out the application of the new alert rules, taking the specifics of the regions, including frontline areas, into account; the company promises to separately notify about any possible changes.