---
title: "Ukrzaliznytsia begins delivering books directly to passengers' bunks on trains"
description: "Ukrzaliznytsia has launched a service delivering books to passengers' bunks on select international and domestic routes. Orders are placed when purchasing a ticket through the \"Iron Friends\" loyalty program app."
date: 2026-09-07T14:34:01.000Z
lang: en
url: https://xab.info/en/posts/ukrzaliznytsia-delivers-books-to-passenger-bunks-on-trains
tags: [ukrzaliznytsia, books, railway, loyalty-program, ukrainian-publishing, travel]
publisher: "XAB.info"
---

# Ukrzaliznytsia begins delivering books directly to passengers' bunks on trains

![A female passenger in a UZ train sleeper car sits on the lower bunk looking at her phone, with a backpack and water bottle on the table](https://xab.info/media/2026/09/07/ukrzaliznytsia-dostavka-knig-passazhiram-na-polki-v-poezdah/ukrzaliznytsia-dostavka-knig-passazhiram-na-polki-v-poezdah-1.webp)

## 🎯 Key Points

- Ukrzaliznytsia has introduced a service to order books when purchasing a ticket, with delivery to the passenger's bunk at the start of the journey
- Book offers are pinned to the top position in the "Iron Friends" loyalty program app
- The service is available on select international routes and in flagship domestic trains
- The company positions the service as support for Ukrainian publishers working under conditions of shelling of printing houses and warehouses

A new service has been introduced on select Ukrzaliznytsia routes, allowing passengers to order a book directly when purchasing their ticket and receive it on their bunk at the start of the journey. This was announced by the press service of JSC "Ukrzaliznytsia" on Facebook, as reported by RBC-Ukraine. According to the company, reading on the move to the rhythm of the wheels is one of those little railway traditions worth preserving, and the "Books" category in the "Iron Friends" loyalty program has long been one of the most popular among passengers.

### How the service works: from order to bunk

Ukrzaliznytsia specialists have pinned the book offers to the top position in the partner offers section of the mobile app. Now, when purchasing a ticket for an eligible route, a passenger can select a book, which will be delivered directly to their bunk at the start of the journey. The company emphasizes that the service is not yet available on all routes, but only on select ones — both international and in flagship domestic trains. The specific list of routes where the service operates is published in the app and on the carrier's website.

### Supporting Ukrainian publishing in wartime

Ukrzaliznytsia reminds that today the book has become a symbol of the fight for the Ukrainian word. Despite enemy shelling and damage to printing houses and warehouses, Ukrainian publishers continue to create and publish books under extremely difficult conditions. "Right now, they especially need our support," the company stated. Passengers are encouraged to choose Ukrainian, support domestic publishers, and take an interesting book with them on the road. "As long as we read in Ukrainian, speak in Ukrainian, and pass these stories on — our culture cannot be stopped," Ukrzaliznytsia concluded.

### Context: the carrier's operating environment

The launch of the book service comes against a backdrop of ongoing challenges for Ukraine's railway infrastructure. Earlier reports noted massive shelling causing train delays and schedule changes, as well as issues with ticket sales on certain routes due to restrictions on the start time of sales. Nevertheless, Ukrzaliznytsia continues to develop service offerings for passengers, integrating them into the "Iron Friends" loyalty program ecosystem, which includes bonuses, partner discounts, and additional services.

### Contradictory data

No significant discrepancies in the facts about the book service were found in the provided sources. RBC-Ukraine and Ukranews convey the Ukrzaliznytsia press service's information in a consistent manner: the service operates on select routes, orders are placed through the app, and delivery is made to the bunk. The Unian source (ID 3) concerns a different aspect of the carrier's operations — the timing of ticket sales launches for specific dates — which does not contradict but complements the overall picture of the company's operational activity. The Delo source (ID 4) describes the consequences of shelling for train movement, which also does not cast doubt on the fact of the book service's introduction, but indicates that under wartime conditions some routes may be cancelled or delayed, indirectly affecting the service's availability for passengers.

## 🔍 Fact-Check Verification

- [Changes in the app and a service on select routes: Ukrzaliznytsia passengers warned of new options](https://www.rbc.ua/ukr/news/zmini-dodatku-y-posluga-okremih-reysah-pasazhiriv-1788790997.html) - Первичный источник, передающий публикацию пресс-службы УЗ в Facebook. Подтверждает введение книжного сервиса, закрепление предложений в приложении и доступность на отдельных рейсах.
- [Ukrzaliznytsia begins delivering books directly to passengers' bunks on trains](https://ukranews.com/news/1168131-ukrzaliznytsya-nachala-dostavlyat-knigi-passazhiram-pryamo-na-polki-v-poezdah) - Независимое подтверждение факта доставки книг на полки. Сведения совпадают с пресс-релизом УЗ.
- [No train tickets after January 21: Ukrzaliznytsia names the date and time of sales launch](https://www.unian.net/economics/transport/prodazha-biletov-ukrzaliznycya-pochemu-na-nekotorye-reysy-nelzya-kupit-bilety-novosti-kieva-13245594.html) - Контекстный источник о сроках продажи билетов. Не противоречит основной новости, но указывает на ограничения в операционной деятельности УЗ.
- [Train delays and movement changes: how Ukrzaliznytsia operates after massive shelling](https://delo.ua/ru/news/zaderzki-poezdov-i-izmeneniya-dvizeniya-kak-rabotaet-ukrzaliznycya-posle-massirovannogo-obstrela-459982/) - Контекстный источник о последствиях обстрелов для движения поездов. Подтверждает сложную обстановку, в которой вводится книжный сервис.

## ❓ FAQ

### Q: On which Ukrzaliznytsia routes can a book be ordered?
**A:** As of September 7, 2026, the service is available on select international routes and in flagship domestic trains. The specific list of routes is indicated in the Ukrzaliznytsia app in the partner offers section of the "Iron Friends" loyalty program.

### Q: How do I place a book order when purchasing a ticket?
**A:** Book offers are pinned to the top position in the partner offers section of the mobile app. When purchasing a ticket for an eligible route, the passenger selects a book, which is then delivered to their bunk at the start of the journey.

### Q: Why did Ukrzaliznytsia introduce specifically a book service?
**A:** The company explains the decision with two factors: passengers actively use the "Books" category in the "Iron Friends" loyalty program, and Ukrainian publishers need support amid shelling of printing houses and warehouses. Ukrzaliznytsia positions the service as a contribution to preserving the Ukrainian word and culture.

### Q: Do shelling and train delays affect the operation of the book service?
**A:** Under wartime conditions, some routes may be cancelled or delayed, which indirectly affects the availability of the service. However, the ability to order a book when purchasing a ticket remains on those routes that stay in the schedule.