---
title: "A digital step for groups: «Ukrzaliznytsia» simplifies the ticket ordering procedure for groups of 10 or more people"
description: "🚆 «Ukrzaliznytsia» has simplified ticket purchasing for groups of 10 or more people. Now you can submit an application online, but purchase at the ticket office. 📋 The new regulation includes strict payment deadlines (48 hours) and a clear list of documents. 👨‍👩‍👧‍👦 For children under 16, documents confirming age are mandatory. #Ukrzaliznytsia #Railway #Tourism #Ukraine"
date: 2026-08-06T04:32:00.000Z
lang: en
url: https://xab.info/en/posts/ukrzaliznytsia-simplifies-ticket-ordering-for-groups
tags: [Укрзализныця, Железная дорога, Туризм, Транспорт, Украина]
publisher: "XAB.info"
---

# A digital step for groups: «Ukrzaliznytsia» simplifies the ticket ordering procedure for groups of 10 or more people

![Group of passengers with dogs and luggage on platform next to Ukrzaliznytsia train, illustrating simplified ticket booking for groups](https://xab.info/media/2026/08/06/ukrzaliznytsia-uproshchayet-zakaz-biletov-dlya-grupp/ukrzaliznytsia-uproshchayet-zakaz-biletov-dlya-grupp-1.webp)

## 🎯 Key Points

- Ticket ordering for groups of 10 or more people is now available via an online service.
- Payment for reservation must be made within 2 days.
- Final ticket issuance takes place at ticket offices based on lists.
- For children under 16, verification of documents certifying age is mandatory.

The Ukrainian railway company «Ukrzaliznytsia» has implemented an updated procedure for issuing travel documents for organized groups. This innovation is aimed at optimizing logistics for travel agencies, corporate clients, and individuals planning mass travel.

### Definition and group criteria

According to the new rules, the status of an «organized group» is assigned to a collective of at least 10 people. The key criteria are:

    - Making a joint trip;

    - Using an identical route;

    - Having a single purpose for the trip.

The service can be ordered by both legal entities (tour companies, organizations) and individuals acting as organizers.

### Procedure for ordering via the online service

The ordering procedure has now been partially moved to a digital format, although the final stage of purchasing tickets remains tied to physical infrastructure. The step-by-step algorithm for the customer is as follows:

    - **Submitting an application:** The order is placed through the carrier's specialized online service.

    - **Confirmation and payment:** After processing the application, the customer receives a confirmation and a payment receipt via email. Seat reservation must be paid for within 2 days. The payment receipt must be uploaded back into the system to confirm the booking.

    - **Issuance of documents:** Final processing and issuance of travel documents are carried out at specialized ticket offices.

### Requirements for the passenger list

To receive tickets at the ticket office, it is necessary to provide an application and a group list in two copies. The documentation must contain:

    - Data of the group leader;

    - Surnames and names of all passengers;

    - Identification numbers for preferential categories of citizens;

    - Full date of birth for children.

### Rules for transporting children

Special attention is paid to the boarding rules for minors. Children under 16 years of age are allowed to board the train only upon presentation of a document certifying their age. The following documents are accepted as valid:

    - Birth certificate;

    - Notarized copy of the birth certificate;

    - International passport.

### Context of service development

The introduction of a simplified procedure for groups is part of «Ukrzaliznytsia»'s systematic work on modernizing customer service. In particular, the carrier is actively updating its rolling stock, putting into operation domestically produced carriages with an increased level of comfort on popular routes, such as Kyiv — Uzhhorod and Kyiv — Dnipro.

In addition to working with groups, the company is developing family tourism. Children's Railway routes operate in Kyiv, Lviv, Rivne, and Dnipro, where service is provided by young railway workers. Processes for monitoring and returning tickets via the carrier's official mobile application have also been simplified.

## 🔍 Fact-Check Verification

- [Из 10 билет у всего 3–4: почему "Укрзализныця" не знает своего пассажиропотока - Delo.ua](https://news.google.com/rss/articles/CBMivAFBVV95cUxNcHY4eVB4LS1YS0tSUVJ5UzJWQ3J1R1QyYl9IbmQxcmNhZVFPUTB2TUhKN3A2N05LYno3LU43Ym1CR3lxZ2k2NVNCSDJyaGI1SmVYZXRoWlJhaVp4Uk5xVnlWODZLRmZCWktPcnRPUDlwRno1em5mMGJmR24wVGhlV29vM2pmMk0wd1FvNWQ2OVR0R3hIVmhIREJQdW5mb1lxQmMtTkZVVkRCMExnNXo5Wk4xaFJ0WkR6YXRyaQ?oc=5) - Источник касается статистики продаж, но не подтверждает конкретные новые правила оформления групповых билетов.
- [Скидки пенсионерам на ЖД билеты в 2026 году - ДОМ.РФ](https://news.google.com/rss/articles/CBMirAFBVV95cUxOempqX08xU3psZ25tQkd4SVBNcjlVQU1Kd3FhQnVEV3ExVFJqay1GRmNOdGphQmFqQ3RlTUZiX3ZFSjNObkJ5ekxOM1BUU21yUTRwVGR1cjhYSlF3MUltdHViLUt4ck5XUldMcEkxd1lKUW56TE5zQWhJZVFmcXJ6M3kyeG9fenM2TlhzU0ZrVFA1ZmpQTjlndE05RGotTUFZUXBYb2psVzdGZUZi?oc=5) - Источник касается статистики продаж, но не подтверждает конкретные новые правила оформления групповых билетов.