On Thursday, June 25, users of the official 'Ukrposhta' mobile app encountered technical issues. The national postal operator officially warned clients of temporary service disruptions that may hinder access to key app functions.
Technical Issues and Company Response
According to the press service of the joint-stock company, specialists have already begun restoring stable app operation. The company emphasized that all necessary measures are being taken to minimize inconvenience and return to normal functioning as soon as possible.
"Our specialists are already working on restoration," stated 'Ukrposhta'. Meanwhile, company representatives promised to promptly inform users once the issue is fully resolved.
What Should Users Do?
During the outage, clients are advised to:
- Check the app's operational status through 'Ukrposhta's official communication channels;
- Use alternative methods to get information about parcels — for example, via the website or by visiting branches;
- Do not panic: the company guarantees that data has not been lost and the service will be restored shortly.
"We will definitely let you know as soon as we fix everything. Thank you for your understanding and we apologize for the inconvenience," added the press service.
App Available on All Platforms
The official 'Ukrposhta' app can be downloaded free of charge for both Android and iOS devices. It allows users to track parcels, pay utility bills, receive delivery notifications, and perform many other operations without visiting branches.
New Service Features
Previously, 'Ukrposhta' expanded its service geography: post offices appeared in new cities, and the parcel collection format at branches was changed for client convenience. The company also launched special programs for rural residents — for example, the ability to pay utilities and withdraw cash without traveling to the district center.
Technical glitches are a temporary phenomenon, and the 'Ukrposhta' team is doing everything possible to restore full service. Clients should follow the company's official announcements for up-to-date information.