The Center for Responsible Gaming (CRG) public union, supported by All City Games LLC (Slot City brand), has completed the second phase of an international research project dedicated to responsible gaming practices. At this stage, experts analyzed the approaches of Mexico, Chile, and Brazil, thereby expanding the overall picture to twelve countries. Earlier in the same phase, the UK, Norway, Poland, Japan, Vietnam, South Korea, Lithuania, Kazakhstan, and Georgia were examined. The first phase of the study covered the experience of over thirty states, which, according to the CRG management, allowed for the formation of an extensive comparative database.
Mexico: Limits Built into the Digital Product
The Mexican model is distinguished by the fact that responsible gaming tools are integrated directly into the architecture of digital platforms. Already at the registration stage, the system prompts the user to set account funding limits. Subsequently, instant self-exclusion and complete account blocking functions become available. Online operators identify each player before the session starts, eliminating anonymous access. In land-based venues, in turn, information stands with game rules and help center contacts are installed—thus, the educational function is distributed between digital and offline channels.
Chile: Focus on Land-Based Casinos and Tourist Value
The Chilean model focuses primarily on land-based casinos. When evaluating licensing applications, not only compliance with regulatory requirements is assessed, but also the venue's contribution to the territory's tourism offering. Each casino features a poster listing player rights. The self-exclusion mechanism in Chile is indefinite: a player who initiated the block can apply to lift it only after six months. This approach makes returning to the game a conscious and delayed decision.
Brazil: Moratorium and Preliminary Control Model
On September 25, 2026, the President of Brazil introduced a temporary suspension of fixed-odds betting and online games. The decision does not apply to legal lotteries and requires subsequent approval by the National Congress. Before the moratorium was introduced, the country operated a preliminary model where operators tracked player activity from the moment of registration. Users could suspend play for up to six weeks, set time limits, and loss caps. Identification was carried out via facial recognition, and the RTP (Return to Player) figure was publicly available for every game.
Comparative Conclusion: Three Stories, One Principle
The three American models differ significantly in their development history and operating principles: Mexico relies on digital integration, Chile on regulatory control of the land-based segment, and Brazil on temporary suspension followed by rulemaking. However, all three countries provide tools allowing players to control their own gaming behavior. Together with the nine states reviewed earlier in the second phase, they form a cohesive picture where responsible gaming tools are not an external addition, but an integral part of the gaming product.
Project Context and Participants' Stance
Olga Isaieva, Director of the CRG NGO, emphasized that studying the experience of different countries allows us to see how the principles of responsible gaming are embodied in specific solutions, creating a basis for discussion and improvement of approaches in Ukraine. Pavlo Chyklykchy from All City Games LLC (Slot City brand), an IT investor and entrepreneur, noted that during the project, the Center has gathered a significant base of international experience, and supporting this research remains a contribution to the industry's development. In parallel, the company is developing the educational and awareness project «Philosophy of Play».
