An AI assistant named "Lexa" has started working on the official website of the Ministry of Justice of Ukraine. The digital assistant is designed to help citizens get information about public services provided by the agency. The Lexa widget is located in the lower right corner of the Ministry's website page, and you can use its functions for free, without registration or payment.
Digital Assistant on the Agency's Website
Lexa focuses on providing information on 176 public services within the competence of the Ministry of Justice. Answers are generated based on the agency's verified database, which consists of current regulatory documents and official service descriptions. According to the developers, this approach ensures the relevance and reliability of the provided information.
176 Services and a Verified Knowledge Base
Citizens can get step-by-step instructions, lists of necessary documents, and links to official forms and registries from the assistant. Typical scenarios include registering an inheritance, registering a marriage, and other procedures that previously required contacting agency specialists. The algorithm takes over the processing of standard requests, which, according to Ministry representatives, frees up staff time to work with more complex queries.
Step-by-Step Instructions Instead of Queues
The agency emphasizes the clear boundaries of Lexa's functionality. The assistant does not provide ready-made legal consultations for legally significant decisions, does not evaluate legal situations, does not request personal data, and has no access to external resources. Thus, Lexa is positioned exclusively as an informational rather than a consultative tool.
Boundaries of Capabilities: What Lexa Does Not Do
The Ukrainian startup team OBRIY.ai worked on the creation and implementation of the artificial intelligence. The winner was chosen by the Expert Council within the first cohort of the GovTech Lab Ukraine open innovation program from GGTC Kyiv. The development was funded without attracting state funds with the support of Switzerland under the EGAP program, implemented by the East Europe Foundation, as well as in cooperation with the Ministry of Digital Transformation of Ukraine and the World Economic Forum.
Who is Behind the Development and Who Funded It
To ensure interaction security, the developers built a separate data processing logic focused on real-world citizen request scenarios. The combination of a verified knowledge base, limited access to external resources, and the absence of personal data collection creates a secure environment for user interaction with the assistant. The launch of Lexa demonstrates the trend toward digitalization of public services in Ukraine and the involvement of private technology companies in solving public sector tasks without direct government spending.
