State digitalization in the transport sector in Ukraine has reached a new level: according to the press service of the Main Service Center (MSC) of the Ministry of Internal Affairs, most popular services for drivers and vehicle owners can now be obtained remotely in just a few clicks from a smartphone or computer. This was reported on November 14, 2026, by RBC-Ukraine, citing an official statement from the agency. The key digital platforms for citizen interaction with the Ministry of Internal Affairs are the Driver's Cabinet and the Diia mobile application, where after submitting an application, users can track its processing status and receive notifications about document readiness.
Driver's Cabinet and Diia App: A Single Entry Point
To access most online services of the MIA service centers, it is sufficient to log into the Driver's Cabinet. Some of the most in-demand services are duplicated directly in the Diia app, allowing users not to switch between multiple platforms. As emphasized by the MSC MIA, the main goal of the ongoing digitalization is to make public services "as accessible, convenient, and safe for every citizen as possible." After submitting the application, the user chooses how to receive the completed document: pick it up at an MIA service center or have it delivered by mail.
Car Re-registration and Designation of a Proper User
Individuals can now re-register vehicles online through the Diia app. The service is available provided it is the first sale of the car within the calendar year, which, according to the Tax Code of Ukraine, is exempt from taxation (without paying personal income tax and military levy). The transaction and purchase agreement are concluded entirely in electronic form directly within the application. Furthermore, if the car is used by another person — a relative, friend, or company employee — they can be officially designated as a proper user. Once the request is confirmed, the information automatically appears in state registries, relieving the owner of liability for violations committed by another driver.
License Plate Selection and Design
The Driver's Cabinet also features a license plate selection function during vehicle registration. Citizens can not only choose an available free number but also create their own unique design. This allows for the personalization of the vehicle without the need for a personal visit to a service center to submit an application.
Payment Hub and Electronic Queue
To pay administrative fines and state fees at MIA service centers, the "Payment Hub" online system operates. The platform allows driver candidates and vehicle owners to generate and pay necessary fees online directly while interacting with an administrator. If a personal visit to a service center is still required for a specific service, there is no need to waste time in line: through the E-Queue system on the website and in the mobile app, users can pre-register by independently choosing a convenient time and branch.
Consultations and Further Digitalization
The MSC MIA reminds citizens that consultations on any service center services can be obtained remotely without visiting an office. The agency confirms that digitalization is not stopping: the list of online services for drivers and vehicle owners continues to expand, and already implemented features are being improved for enhanced convenience. In parallel, similar digitalization processes for transport government services are observed in other countries: for example, in Azerbaijan, the "mygov" platform recently integrated online driver's license replacement, vehicle status checks, and state fee payments, confirming a regional trend toward the full digitization of citizen interaction with internal affairs agencies in the transport sector.
