On September 23, 2026, the aftermath of Russia's attack on Kyiv continues to affect the city's civilian infrastructure. Among those affected are the telecommunications networks of the major Ukrainian bookstore chain "Knyazhna Ye". As reported by RBC-Ukraine, citing the company's official Instagram post, part of the chain's services are temporarily unavailable as a result of the shelling, limiting the ability to promptly inform customers about new promotions and offers.
What happened to the "Knyazhna Ye" infrastructure
The company noted that damage to the telecommunications networks led to a partial failure in the operation of digital services. In particular, "Knyazhna Ye" is unable to send notifications about new promotions and special offers in full. In its official address to customers, the company wrote ironically but with pain: "This could have been a message about your favorite promotion, but as a result of the enemy shelling of Kyiv, the telecommunications networks of 'Knyazhna Ye' were damaged, as a result of which some services are temporarily unavailable." Specialists are already carrying out emergency repair work, and the company apologized to customers for the inconvenience and thanked them for their understanding.
Physical stores continue to operate
Importantly, despite the disruptions in digital services, all physical locations of the "Knyazhna Ye" chain in Kyiv and other cities continue to operate in normal mode. The company assured customers that "the doors of our bookstores remain open to you" and that they are always happy to see visitors. Thus, customers can visit any of the chain's stores for books and related goods in the usual way, although online orders and digital communications may be limited until the repair work is completed.
Broader context: damage to a data center and provider outages
The disruption at "Knyazhna Ye" is not an isolated incident. As RBC-Ukraine reminds, as a result of the same Russian attack on September 23, one of the capital's data centers was damaged in Kyiv. This led to widespread disruptions in the networks of providers UTELS and "Pavutyna", which experienced problems with connectivity and access to certain services. According to data at the time of publication, internet outages were observed in approximately 100,000 households in Kyiv and the Kyiv region. The damage to the data center thus became a systemic factor affecting not only the bookstore chain but also a wide range of digital service consumers.
Contradictory data
No significant contradictions in the facts were found in the provided sources. However, it should be noted that information about the specific damage to the "Knyazhna Ye" telecommunications is based solely on the company's own statement in its Instagram account, as recounted by RBC-Ukraine. Independent technical expertise of the scale of the data center damage and the exact number of affected households (around 100,000) has not been confirmed by secondary sources at the time of publication. The figure of 100,000 households is given in the context of "as a reminder" and may reflect data at a certain point in time, which may have changed by now as the networks are restored.
Response and recovery prospects
At this point, emergency repair crews are working to restore the damaged telecommunications lines. The company did not specify exact timelines for the full restoration of all "Knyazhna Ye" services. For customers who rely on online orders and the chain's digital services, this means temporary limitations. Meanwhile, physical access to books and store services is fully preserved. The situation with the data center and the UTELS and "Pavutyna" providers is also in the recovery stage, and experts expect that full stabilization of connectivity for all 100,000 affected households will require additional effort and time.
