The heating season in Kyiv's residential sector began on November 2, and as of the morning of November 9, according to Mayor Vitali Klitschko, nearly 80% of buildings managed by municipal companies have already received heat. City authorities expect to connect most residential buildings by November 12. Acting First Deputy Head of the KSCA Petro Panteleev noted that full deployment of the heating system usually takes about ten days, so some homes may experience delays. However, some residents remain without heat, and for them, municipal services and Kyivteploenergo have provided explanations regarding complaint procedures and payment recalculations.
Where to call if radiators stay cold
In most districts of Kyiv, central heating is supplied by Kyivteploenergo. If heating has not appeared in your apartment after the launch, residents can call the municipal dispatch service at 1557. In the Dniprovskyi and Darnytskyi districts, the service is provided by LLC Euro-Reconstruction, and residents of these areas should contact that company. Before calling, it is useful to check if the shut-off valves are open, ensure there is no air in the radiator, and check if neighbors have heat: if multiple apartments or the entire entrance are cold, the issue is typically with the building's internal system rather than an individual radiator.
Will heating bills be recalculated for days without heat?
The possibility of a recalculation depends on the reason for the lack of heat. If heating was not supplied due to emergency damages to external networks, Kyivteploenergo automatically accounts for the downtime and does not charge for those days. If the issue arose from faults in internal house systems, the responsibility to report it to the provider lies with the managing organization—a management company, HOA (OSMD), or housing cooperative. If the manager has not reported this, they can apply for a recalculation themselves: this requires an act obtained from the manager detailing the cause and duration of the heating outage. Documents can be submitted to the Municipal Service Center or emailed to Kyivteploenergo at [email protected]. Once confirmed, the provider will consider the request.
Deadlines for full connection and exceptions
Buildings served under collective agreements are connected upon request by their managers, so timelines are determined by the managing organization's initiative. In buildings where accidents occur or additional repairs are needed, heat supply may be delayed. These factors, rather than a single date for all blocks, explain why some homes remain without heat despite the 80% overall progress.
Heat in social institutions
In parallel with the residential sector, social institutions are receiving heat. Currently, heat has been connected to 247 medical facilities, 481 kindergartens, and 387 schools; in total, heat is available in more than 80% of such institutions. Traditionally, the social sphere is connected first, and residential buildings second, which reflects the dynamics of the figures for the first days of the season.
