Digital bank monobank has reached a new historic milestone: last week, the number of its customers exceeded 11 million. This was announced by the bank's head, Oleg Gorokhovsky, in his post on the Threads social network, noting that the team marked this achievement without much fanfare. In his words, "on Tuesday we reached 11 million customers, but amid all the mess happening around us, we didn't even notice it." The statement came against the backdrop of the ongoing war and essentially served as a public report on the resilience of the country's largest fintech player.
Thanks to customers, the team, and the Armed Forces of Ukraine
In his address, Gorokhovsky separately thanked customers for their trust, criticism, and support, emphasizing that it is precisely this feedback that helps the bank develop. He also expressed special gratitude to the internal team, which, in his assessment, "comes up with something new every day, experiments, and polishes" the product and "doesn't stop for a minute." The head of monobank also expressed appreciation to the Armed Forces of Ukraine for the opportunity to continue working under wartime conditions. "We are continuing, we have many plans and goals, ideas and hopes," he summarized, outlining the course for further expansion of the ecosystem.
Working under wartime conditions: daily routine development
Reaching the 11 million customer mark in itself became an indicator that the bank's operational and product activities were not interrupted even during active combat. As emphasized in the management's message, development proceeded "despite the war" — meaning the team maintained a daily cycle of development, support, and service improvement. For a digital bank whose infrastructure critically depends on uninterrupted operation, this means preserving the trust of the mass user and the sustainability of the business model under exceptional conditions.
The mono ecosystem and the third wave of internships
In parallel with the growth of the customer base, the mono product ecosystem is launching its third wave of paid internships. Participants will work on real projects together with mentors for three months, and the best of them will be able to receive a job offer from the company. This mechanism, by the bank's design, serves simultaneously as a recruitment tool and a way to strengthen monobank's reputation as a technology employer. Previously, the role of the brand's mascot — the mono cat — in the brand's identity was also discussed, having become one of the company's recognizable symbols.
Context: cancellation of fees for international transfers
The growth of the customer base is taking place against the backdrop of consistent product decisions aimed at reducing user costs. In particular, in June 2026, monobank cancelled fees for overseas SWIFT transfers for customers, which was noted by a number of Ukrainian business publications. Such steps, along with reaching 11 million customers, paint a picture of a bank that is actively expanding and deepening its functionality while maintaining a focus on the mass user and their everyday financial needs.
