In Kramatorsk, Donetsk region, due to a deteriorating security situation, banking institutions of the country's two largest state and private banks will temporarily suspend operations starting November 16, 2026. According to RBC-Ukraine citing the Kramatorsk City Council, the closures will affect the last remaining PrivatBank branch, as well as all Oschadbank branches and ATMs in the city. The decision was made to protect visitors and staff from threats associated with daily Russian military attacks on the city.
Which specific offices will stop working
The only remaining PrivatBank branch in Kramatorsk, located at 13 Bohdana Khmelnytskyi Street near the central department store (TSUM), will be temporarily closed starting November 16. Simultaneously, all Oschadbank branches and ATMs operating in the city will suspend their work. Thus, the physical presence of bank offices in Kramatorsk is effectively reduced to zero, except for a limited number of self-service terminals.
How customers will be able to receive services
Both banks recommend that customers switch to remote channels. PrivatBank users will be able to perform transactions through the Privat24 app and web version, and customer support is available 24/7 at 3700. Oschadbank clients can also use the bank's online services, and the contact center operates at 0-800-210-800. Meanwhile, self-service terminals and ATMs will continue to operate in safer areas of the city, provided there is a stable power supply, communications, and safe access for cash-in-transit vehicles. Bank branches in neighboring settlements also remain an alternative.
Context: strikes on the city and expansion of evacuation
The decision to close the offices comes amid escalation. On October 31, Russian forces launched an airstrike on Kramatorsk, destroying the city executive committee building—a structure that survived the events of 2014, the city's sieges, and its liberation from Russian occupiers. According to authorities, Russian troops daily attack cities, including residential areas, civilian transport, and crowded places.
Authorities' reaction and recommendations for residents
Due to the deteriorating security situation, authorities have expanded the mandatory evacuation of families with children to all settlements of the Kramatorsk and Sloviansk hromadas. Under these conditions, banks and the city council recommend that residents use online services whenever possible and contact financial institutions in safer areas to reduce risks when visiting branches in person.
