Following a fresh enemy attack, one of Kyiv's data centers has been damaged. Mobile and fixed-line operators report that the incident may cause connectivity disruptions and reduced access to services in the UTELS and Pavutyna networks. According to UTELS, after the strike the data center's equipment is not receiving power, which directly affects the operation of base stations and data transmission nodes serving subscribers in the capital.
Telecom operators' response
UTELS stated that emergency repair crews are already working at the site of the damage and are attempting to restore power supply and return the equipment to normal operation as quickly as possible. The operator promised to keep users informed about the progress of the restoration work and any changes in the situation. The Pavutyna network also confirmed a major outage: they noted that one of the data centers was damaged by enemy shelling, as a result of which some subscribers may remain without connectivity. The company's specialists are working to restore services and are asking users to be understanding and to await further updates on the resumption of connectivity.
Context: massive attack on Kyiv
The data center incident occurred against the backdrop of a massive drone attack on Kyiv on the morning of September 23. According to available data, the strikes damaged a gas station, a business center, a store, and elements of transport infrastructure. There are reports of casualties among residents. The damage to the telecommunications infrastructure was one of the consequences of this attack and led to localized disruptions in mobile and internet connectivity in certain districts of the capital.
Contradictory data
There is a minor discrepancy in wording between the operators' statements and media reports regarding the scale of the damage. UTELS, Pavutyna, and a number of publications refer to a single damaged capital data center. However, the headlines of some articles (in particular, a TSN piece) use the plural form — "data centers" — which may create the impression that several facilities were hit. As of the time of writing, the operators confirmed the damage to one data center, whose equipment is not receiving power; the exact number of affected facilities and the full list of impacted subscriber zones have not been publicly disclosed.
What is known about the restoration
As of today, the emergency repair services of both operators are continuing to work at the site of the outage. The priority task is to restore power and then bring the equipment back online, after which connectivity for subscribers will be restored in stages. The operators are not giving exact timelines for full restoration and promise to publish updates as the situation stabilizes. Users are advised not to make repeated connection attempts during the outage and to follow official messages from the UTELS and Pavutyna networks.
