The state-owned enterprise "Document" has officially announced the introduction of temporary restrictions on accepting applications for the issuance of several key documents in "Passport Service" divisions. These measures are related to technical maintenance and troubleshooting in software systems.
Technical Malfunctions and Working Hours
Agency representatives emphasize that specialists are making every effort to quickly restore full functionality. Despite the suspension of new applications for certain types of documents, the issuance of ready-made passports and certificates is carried out as usual according to the approved schedule of the branches.Rules for Citizens Abroad
Special attention was paid to conscription-age compatriots staying outside of Ukraine. Men aged 18 to 60 must provide a printed electronic statement from the "Reserve+" mobile application confirming their current military registration status to receive services at foreign branches.Rescheduling the Electronic Queue
All previously booked appointments in the electronic queue are not canceled; instead, they are automatically rescheduled to the nearest available time slot. The management of the "Document" SE apologizes for temporary inconveniences and urges citizens to treat the situation with understanding.
Contradictory Data
While official reports mention only partial restrictions and technical work, information occasionally surfaces regarding more large-scale failures. Some independent sources previously claimed a complete shutdown of services and the redirection of applicants to Migration Service authorities, but specialized agencies deny a total system collapse, insisting on the local nature of the technical difficulties.
