The digital service of Ukrzaliznytsia (Ukrainian Railways) has crossed the mark of 7 million passengers using the mobile app to purchase tickets and manage their trips. According to the operator, more than 70% of all train tickets are bought by Ukrainians through the online platform, with the overall share of online sales reaching 71%. This figure, the company states, is the highest among state railway operators in Europe. Launched at the onset of the full-scale invasion as a tool for promptly informing passengers, the service has transformed over several years into a full-fledged digital assistant with expanded functionality.
Audience growth and key metrics
Over the past year, the number of app users grew by 2 million people, representing almost a 40% increase. In total, 67 million tickets for domestic and international routes have been purchased through the digital platform. The dynamics indicate a steady shift of the Ukrainian audience from traditional ticket-counter sales to digital channels. The operator emphasizes that this growth is occurring against the backdrop of ongoing development of the service infrastructure and the introduction of new features aimed at passenger convenience in wartime conditions.
New features: suburban trains and auto-purchase
The app now offers the ability to buy tickets for suburban trains — since the launch of this feature, 1.5 million such tickets have been sold through the service. In addition, more than 400,000 tickets have been issued since the beginning of 2026 through the auto-purchase mechanism, which allows the system to automatically reserve seats when availability opens up on popular routes. These tools are designed to reduce the load on ticket windows and shorten the time a passenger spends buying a ticket.
International recognition and infrastructure development
The work of the digital service has been recognized internationally: in spring 2026, in London, the Ukrzaliznytsia app received the Transport Ticketing Awards prize in the Digital Innovation category. In parallel, the operator is developing the service infrastructure at stations: Ukrainian railway stations offer free rest zones, Wi-Fi, mother-and-child rooms, and special lounges. Against the backdrop of a growing online audience, the company has also added new carriages to international routes to make long trips with children and border crossings more comfortable. Recently, the operator updated its privacy policy and personal data processing rules, which define the procedure for collecting and protecting passenger information.
Technical issues and verification via Diia.Sign
For passenger convenience, the company has clarified a number of common technical questions. If an SMS with a login code does not arrive, this is usually due to failures on the part of mobile operators; in such a case, the phone number must be sent via the feedback form in the app, and customer support will help resolve the issue. In the “Profile” — “Passengers” section, you can save the details of relatives and friends once, so they do not have to be re-entered with each purchase. The website and the app share a single account, so all purchased tickets are displayed in the profile on both platforms. Identity verification via Diia.Sign is required to purchase and refund tickets for popular international routes — this measure protects passengers from scalpers. If verification errors occur, it is recommended to ensure that the computer and phone are connected to the same network (Wi-Fi or mobile internet).
Context: from an emergency tool to a digital standard
The story of the Ukrzaliznytsia app began under conditions where passengers needed prompt access to trip information during the full-scale invasion. Over several years, the service has grown from a simple ticket-purchase platform into a comprehensive digital product that includes verification, profile management, auto-purchase, and integration with state digital services. The current figures — 7 million users, 67 million tickets sold, and a 71% online sales share — mark a sustained trend toward the digitalization of rail transport in Ukraine and place the Ukrainian operator among the leaders among European state companies in the segment of digital sales.
