#Call Centers

Ukraine launched the 'Officniki OUT' project, offering 100,000 hryvnias for verified information about fraudulent call centers and their staff.

Ukraine has enacted a law tightening liability for fraud call centers: participation and assistance carry up to 10 years in prison with confiscation of property, and hiring staff up to 5 years.

Volodymyr Zelensky signed a law on criminal liability for the establishment and operation of fraudulent call centers in Ukraine. The head of state emphasized that the punishment must be harsh.

The Verkhovna Rada adopted draft law No. 10190 (313 votes), introducing a formal offense composition for fraud through call centers and the unlawful collection of personal data. The law was signed by Zelenskyy on September 16, 2026.

On September 7, the Higher Anti-Corruption Court is considering the SAP's motion to arrest 24-year-old Elizaveta Ivakhnenko ("Muse") in the case on call centers in the Office of the Prosecutor General. The prosecution is demanding detention with a bail of 50 million hryvnias.

The HAC placed Serhiy Krapiva, deputy head of the Department of International Cooperation of the Prosecutor General's Office, in custody until 2 November 2026. Bail is set at 120 million UAH in the case on the "protection" of call centers.

SAP is asking the court to detain Serhiy Krapiva, Deputy Head of the OGP department, in the 'Carthage' case, with an alternative bail of 200 million hryvnia. The defendant is linked to an exposed network of 'protection' for fraudulent call centers.

Under Operation "Carthage," NABU and SAP exposed a criminal organization headed by a head of a unit in the Office of the Prosecutor General that received bribes from fraudulent call centers and laundered millions of hryvnias.

NABU and SAP are carrying out special operation "Carthage" against a criminal group in the Prosecutor General's Office that provided an "umbrella" for fraudulent call centers. Serhiy Kropyva, Deputy Head of the International Department, has been detained.

NABU and the Office of the Prosecutor General exposed a group headed by an OPG official that was 'protecting' fraudulent call centers. The employee has been suspended, and the damage amounts to tens of millions of hryvnias.

Zelensky has sent two bills to the Verkhovna Rada on strengthening liability for organizing fraudulent call centers and “drop” schemes. The documents will also update banking protection algorithms.

Volodymyr Zelensky announced on September 1 that he would submit bills to the Verkhovna Rada on tightening criminal liability for the organizers of fraudulent call centers. He intends to send the documents to parliament on September 2.